Refund Policy – FrankenKat

We want you to be completely satisfied with your purchase.

Returns
You have 14 days from receiving your item to request a return. To be eligible, items must be unworn, unwashed, and in their original condition and packaging.

Non-returnable items
We do not accept returns on items that have been worn, washed, or damaged after delivery.

How to request a return
To start a return, please contact us at jpfrankenkat@gmail.com. If your return is accepted, we will provide instructions on how and where to send your item.

Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or incorrect items
If your item arrives damaged or you receive the wrong item, please contact us immediately. We will resolve the issue as quickly as possible at no extra cost to you.

Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 5–10 business days.

Please contact us before returning any items. Returns sent without prior approval may not be accepted.